Experience

Leading AI product strategy and platform development for one of the world's largest data center providers — defining vision, governance, architecture, and delivery practices for trusted AI adoption. Currently leading a cross-functional AI organization of six direct reports and mentoring four AI engineering interns.

• Shaped the product vision and roadmap for Nexus, Digital Realty's flagship AI platform, driving adoption across 4,000+ users and reducing proposal turnaround times by 50% through AI-powered search and workflow automation.
• Defined retrieval architecture for Azure AI Search-based solutions with hybrid search and grounding strategies, improving AI response accuracy and reducing production output errors by 35%.
• Implemented AI observability and governance frameworks that improved groundedness, reduced hallucinations, strengthened operational visibility, and reduced manual QA effort.
• Evaluated data models, schema design, and ETL workflows supporting AI indexing and reporting pipelines, reducing downstream reporting defects by 40%.
• Guided data migration and indexing strategies during platform transitions, maintaining 99% continuity of critical reporting and AI-driven insights.

Led product strategy and platform enhancements for ServiceFabric, a global interconnection platform supporting approximately 900 enterprise customers.

• Identified onboarding, provisioning, security, and connectivity challenges through customer engagement and workflow analysis, improving overall user experience.
• Improved onboarding efficiency and adoption by enabling secure, low-latency private cloud connections that reduced deployment complexity and reliance on third-party infrastructure.
• Influenced long-term platform investments and roadmap priorities by aligning customer needs, operational impact, and business value.
• Led go-to-market strategy for ServiceFabric, increasing enterprise sales efficiency by 20%.

Led development and launch of Ricoh Marketplace, an eCommerce ecosystem providing SMB customers centralized access to services, applications, and digital tools.

• Owned product roadmaps across multiple platform components, aligning engineering, design, marketing, and sales teams around shared priorities.
• Conducted quantitative and qualitative user research that informed product enhancements and reduced customer churn by 20%.
• Collaborated with GTM and marketing teams to strengthen positioning, messaging, and launch execution, increasing active platform usage by 30%.
• Introduced experimentation and continuous feedback practices that expanded marketplace offerings and contributed to platform growth.

Managed connected consumer technology products from concept through commercialization across engineering, design, marketing, sales, and manufacturing teams.

• Owned product strategy and lifecycle management for consumer technology and connected device platforms.
• Led cross-functional teams across engineering, design, marketing, and sales to deliver new products and enhancements.
• Directed roadmap prioritization, GTM execution, budget planning, and operational alignment to accelerate product launches.
• Increased revenue by 25% through strategic product planning, market analysis, and customer-focused innovation.

Strengthened foundations in product development, market analysis, and go-to-market execution across engineering, manufacturing, design, sales, and marketing.

• Led cross-functional product development initiatives across engineering, manufacturing, design, sales, and marketing teams.
• Expanded the music product portfolio by 20% through region-specific instruments designed for emerging markets.
• Collaborated with stakeholders to align customer requirements, product capabilities, and market opportunities.

Progressed from Sales & Marketing Coordinator to Sales Supervisor and ultimately Head of Sales & Marketing — leading commercial strategy across Yamaha's Middle East operations.

• Designed and implemented business development strategies focused on revenue growth, customer retention, and market penetration.
• Collaborated with distributors, dealers, and strategic partners to strengthen regional market presence.
• Contributed to go-to-market planning, product launches, and promotional campaigns across musical instruments, professional audio, and music education solutions.