Experience

15+ years building enterprise platforms across AI, data centers, and interconnection ecosystems.

Principal Product Manager — AI & Data Platforms

Digital Realty

2023 — Present
  • Led development and production launch of enterprise AI agents built on LLM and RAG architectures, supporting 4,000+ users and reducing proposal cycle time by 50%.
  • Defined architecture patterns for Azure AI Search-based retrieval systems with hybrid (vector + keyword) search, improving response accuracy and reducing AI output errors by 35%.
  • Assessed data models, schema design, and ETL pipelines supporting AI indexing, reducing downstream reporting defects by 40%.
  • Accelerated enterprise AI adoption by 40% by aligning AI initiatives with high-impact operational use cases across business leaders, infrastructure teams, and governance groups.
  • Maintained 99% continuity of critical reporting and AI-driven insights during platform transitions leveraging deep interconnection and hyperscaler ecosystem expertise.

Senior Product Manager — Interconnection (ServiceFabric GTM)

Digital Realty

2021 — 2023
  • Increased sales efficiency by 20% by leading the go-to-market strategy for ServiceFabric interconnection.
  • Collaborated with Solution Engineers, Solution Architects, and operations to enhance visibility into customer deployments for faster proposals.
  • Drove enhancements to connectivity tooling and reporting that improved provisioning transparency and customer onboarding.

Product Manager

Ricoh USA

2019 — 2021
  • Led development and launch of digital platforms including an e-commerce marketplace and consolidated SaaS platform for SMB customers.
  • Reduced churn by 20% through quantitative and qualitative user research and targeted product improvements.
  • Expanded marketplace catalog by 15 new offerings, contributing to 50% revenue growth on the platform.

Product Manager

iLuv Creative Technology

2015 — 2019
  • Managed product lifecycle for consumer technology and connected device platforms across cross-functional teams.
  • Increased revenue by 25% by leveraging customer insights and market trends to define product requirements and guide successful launches.

Product Development

Casio Computer Co.

2012 — 2015
  • Expanded the music product portfolio by 20% by developing region-specific instruments for new markets.
  • Coordinated between engineering, design, and manufacturing teams to deliver market-aligned products.

Education & Certifications

AI & Machine Learning

18-Month Professional Program

Columbia University

Communication Arts

Undergraduate Degree

Lebanese American University

Certified Scrum Master (CSM)
Certified Product Owner (CSPO)
Certified Data Center Design Professional (CDCDP)
Pragmatic Marketing Certification